FINAL SALE
• All sales are final. No cancellations, refunds, or exchanges, except where required by law.
• All online orders must ship. They cannot be changed to in-store pickup.
• Address changes are not available once processing begins.

 

PROCESSING & SHIPPING
• Standard processing: 3–5 business days.
• Standard shipping: 5–7 business days after processing.
• Holiday shipping: 7–10 business days after the same 3–5 business days of processing.
• Shipping times are estimates. Carrier, weather, and customs delays may occur.
• If we cannot ship on time, we will contact you with the options required by law.

 

OVERNIGHT SHIPPING
• Overnight orders receive priority processing.
• The cutoff is 3 PM Central Time. Later orders move to the next eligible business day.
• Overnight shipping is unavailable after 3 PM Friday, and on Saturday, Sunday, Monday, and holidays.
• Overnight refers to transit after shipment. It does not guarantee delivery the day after ordering.

 

TRACKING & DELIVERY
• Check your tracking and My Orders for updates.
• Orders over $100 require a signature. Be available or ask the carrier to hold your package.
• For a missing, damaged, or delayed package, contact the carrier and email us.
• File a carrier claim when needed. We can help with order and shipping documentation.
• A delivery scan does not limit any rights or remedies required by law.

 

ADDRESS & RETURNED PACKAGES
• Check your shipping address before checkout. We ship to the address you provide.
• Returned packages require applicable reshipping fees before we ship them again.
• This includes incorrect addresses, missed deliveries, and unpaid customs fees.
• ID verification may be required. We may cancel suspected fraudulent orders.

 

LOCAL PREORDERS — PICKUP ONLY
• Arrange local preorders separately through Instagram DM or our business phone.
• Payment is accepted by Zelle only. Same-day options may be available.
• Pick up within 3 business days or arrange your own Uber pickup.
• Unclaimed orders are canceled without a refund, exchange, or store credit, except where required by law.

 

INTERNATIONAL ORDERS
• Customers pay customs duties, taxes, and import fees and must follow local import rules.
• Customs delays are outside our control. Unpaid fees may cause a return.

 

DISPUTES
• Please email us first so we can help with your order.
• We may provide order records, tracking, and delivery details to your financial institution.
• We contest fraudulent disputes with documentation and may restrict accounts involved in fraud.
• Nothing in this policy waives your legal or payment-dispute rights.

 

DIGITAL PRODUCTS
• Digital sales are final. No returns, refunds, or exchanges, except where required by law.
• Files, guides, courses, templates, e-books, and vendor lists are delivered electronically.
• Digital content cannot be returned once sent or accessed. Read the product description before buying.
• Do not share, resell, copy, or distribute digital products without permission.
• Digital access is provided upon purchase. Email us if you cannot access your purchase.
• Your legal and payment-dispute rights still apply.

 

ORDER HELP
• Online order support is by email only: info@thesnootyboutique.com.
• Include your order number. You can also view your purchases in My Orders.